Shipping Policy
Shipping Methods: Sundar Water Fuel Technologies LLP offers shipping services through reputable carriers to deliver products to customers.
Shipping Destinations: We currently ship to addresses within India only. If there are any updates, they will be enabled on the website.
Shipping Charges: Shipping charges are calculated based on the destination, weight, and dimensions of the products in your order. The applicable shipping charges will be displayed during the checkout process.
Delivery Time: Estimated delivery times will be provided at the time of purchase. Please note that delivery times may vary depending on the shipping destination and any unforeseen circumstances beyond our control.
Product Restrictions: Please be aware that some of our products may not be eligible for shipping based on their type or nature. In such cases, we will provide information regarding the availability of these products in our stores or service centers, which may change without notice based on our business requirements and the sole decision of our company.
Order Fulfillment
Order Processing: Orders will be processed and shipped within 7 business days after payment confirmation.
Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase. Please review the order details and contact us immediately if there are any discrepancies.
Tracking Information: Once your order is shipped, we will provide you with tracking information to track the status of your package. You can track your order by visiting the carrier's website and entering the provided tracking number.
Returns and Refunds
Return Eligibility: We accept returns for eligible products within 7 days of the delivery date. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
Return Process:
a. Contact Customer Support: If you wish to return a product, please contact our customer support team at [contact email] to initiate the return process. Provide your order details and the reason for the return.
b. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to proceed with the return.
c. Return Shipment: You are responsible for shipping the product back to us. Please ensure that the product is securely packaged to prevent damage during transit. We recommend using a trackable shipping method.
d. Inspection and Refund: Upon receiving the returned product, we will inspect it for eligibility. If the return is approved, we will process the refund within 21 business days. The refund will be issued to the original payment method used for the purchase, excluding any shipping charges.
Damaged or Defective Products
In the event that you receive a damaged or defective product, please contact our customer support team immediately. Provide detailed information and, if possible, include photographs of the damaged or defective item. We will assist you in resolving the issue promptly, which may include a replacement or refund, depending on the circumstances.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the returns process outlined above and place a new order for the desired item.
Limitations and Disclaimers
Sundar Water Fuel Technologies LLP reserves the right to refuse returns or refunds if the product does not meet the return eligibility criteria specified in these terms and conditions.
Sundar Water Fuel Technologies LLP is not responsible for any delays, damages, or losses caused by the shipping carrier or any unforeseen events beyond our control.
Changes and Updates We may periodically update these shipping and returns terms and conditions. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms and conditions regularly. If you have any questions or concerns, please contact our customer support team at contact@sundarinnovations.com
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable) If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@sundarinnovations.com.
Sale Items (if applicable) Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@sundarinnovations.com and send your item to: Sundar Water Fuel Technologies LLP, Maddipadu, Gullapalli, Prakasam, 523211, Andhra Pradesh, India.
Shipping To return your product, you should mail your product to: Sundar Water Fuel Technologies LLP, Maddipadu, Gullapalli, Prakasam, 523211, Andhra Pradesh, India.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted